FAQ’S

Customer Support Hours?

1:00 PM - 9:00 PM

CAN I CANCEL MY ORDER?

Yes only if the order is not dispatched yet. You can contact our customer service department to get your order canceled

CAN I FIND OUT THE STATUS OF MY ORDER?

Yes. Go to the track your order section and you will see the real-time status of your order.
In the case that you placed the order as a guest, you can track the status and manage the order from the confirmation email. You can also track your order from our website. The link is given below
https://hangerpakistan.asaanretail.pk/order-tracking#/o/

WHAT SHOULD I DO IF I RECEIVE A FAULTY ITEM/ INCORRECT ITEM?

Hanger only sells items in perfect condition, so in the exceptional case that you receive a garment with a defect, contact our Customer Service department via E-mail, sharing the images of the defective article along with your order number at contactus@thehangerpakistan.com
If you were to, accidentally, receive an item that you did not order, please contact our customer service department.

HOW CAN I CONTACT THE CUSTOMER SERVICE DEPARTMENT?

You can share your queries or comments by calling +92 3442063908 or by contacting us through the “Need Help” section in the website footer or by E-mailing us at contacus@thehangerpakistan.com or DM us @hanger.pakistan

HOW TO BUY?

You just have to follow these steps:

Display the product(s) that interest you. With just one click you’ll get an expanded view of the garment showing details and the back of the product, as well as its composition, available sizes, reference number and price.
Select a garment and add the item to your Shopping Cart. You can then choose to continue shopping or process the order. Select the size and color of the product(s) you want right from there. To process your order, click on your Shopping Cart.
If you want to continue shopping, repeat the process; when you are finished click on "Shopping cart" and then on "Place Order."
Once you’ve entered your information, check that it’s correct and click "Continue to Shipping"
Select a payment method i.e. COD or Paid through Credit card.
Display the product(s) that interest you. With just one click you’ll get an expanded view of the garment showing details and the back of the product, as well as its composition, available sizes, reference number and price.
Display the product(s) that interest you. With just one click you’ll get an expanded view of the garment showing details and the back of the product, as well as its composition, available sizes, reference number and price.

Click on “Complete order” to check out.

IS MY PERSONAL INFORMATION CONFIDENTIAL?

Your personal information is confidential. We do not rent, sell, barter or trade email addresses. When you place an order with us, we collect your name, address, telephone number, credit card information and your email address. We use this information to fulfill your order and to communicate with you about your order. All your information is kept confidential and will not be disclosed to anybody unless ordered by government authorities.

IS IT SAFE TO USE MY CREDIT CARD ON THE WEBSITE?

Yes, the information is transmitted safely with SSL encryption. Only Safe Electronic Commerce (SEC) transactions will be accepted for payments using Visa and Mastercard. After verifying that the card is secured under the SEC system, the system will contact the card's issuing bank so that the buyer can authorize the purchase. When the bank confirms the authenticity, the card will be charged. Otherwise, the order will be canceled.

WHERE CAN I FIND A SIZE CHART?

On product pages you can find a size chart to the right of each photo. We encourage you to check out "Size chart" section. If you are nevertheless still having doubts, contact our Customer Service department at contactus@thehangerpakistan.com

WILL I RECEIVE THE SAME PRODUCT I SEE IN THE PHOTO?

Actual product color may vary from the images shown. Every monitor or mobile display has a different capability to display colors, and every individual may see these colors differently. In addition, lighting conditions at the time the photo was taken can also affect an image's color.